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Appliance Repairs & Installations – Frequently Asked Questions
General Services
Q: What types of appliances do you repair and install? We service a wide range of household appliances including refrigerators, washing machines, dryers, ovens, stoves, dishwashers, microwaves, and more.
Q: Do you offer both repair and installation services? Yes! Whether your appliance needs fixing or you're installing a brand-new unit, our certified technicians are equipped to handle both.
Scheduling & Availability
Q: How do I book a service appointment? You can schedule an appointment online through our website, call our customer service line, or send us a message via WhatsApp.
Q: Do you offer same-day or emergency services? Yes, we offer same-day service depending on availability and emergency repairs for critical appliances like refrigerators or ovens.
Q: What are your operating hours? We’re available Monday to Saturday from 8:00 AM to 6:00 PM. Emergency services may be available outside these hours upon request.
Pricing & Warranty
Q: How much do your services cost? Pricing varies depending on the appliance and the nature of the service. We offer upfront quotes after a quick diagnostic and never charge hidden fees.
Q: Do you charge a call-out fee? Yes, a standard call-out fee applies, but it’s waived if you proceed with the repair or installation.
Q: Is there a warranty on repairs and installations? Yes, we offer a 3–12 month warranty on most repairs and installations, depending on the appliance and parts used.
Repairs
Q: What if my appliance can't be repaired? If your appliance is beyond repair, we’ll provide honest advice and help you choose a suitable replacement. We can also assist with installation.
Q: Do you use original parts for repairs? We prioritize using OEM (Original Equipment Manufacturer) parts whenever available. If not, we use high-quality alternatives approved by industry standards.
Installations
Q: Can you install appliances I purchased elsewhere? Yes, we install appliances bought from any retailer, including online purchases. Just ensure the unit is compatible with your space and utilities.
Q: Do you remove old appliances? Yes, we offer removal and eco-friendly disposal of old appliances for a small additional fee.
Q: Do you handle built-in or custom installations? We specialize in both freestanding and built-in appliance installations, including custom cabinetry adjustments if needed.
Support & Follow-Up
Q: What if the issue returns after a repair? If the problem reoccurs within the warranty period, we’ll return to fix it at no extra cost.
Q: How can I contact you for follow-up or support? You can reach us via phone, email, or WhatsApp. Our support team is responsive and ready to assist with any concerns.